Shipping Policy

At Everkept, a brand operated by Sellora Labs, we aim to make every order experience simple, transparent, and reliable. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• During sales, holidays, or periods of high demand, processing may take longer.
• Orders may require additional verification before dispatch.

Order processing time is separate from the shipping and delivery time. You will receive a confirmation once your order has been placed and, where available, a shipping notification after dispatch.

2. Shipping Destinations

Everkept ships to the locations where delivery is available through our store.

Available destinations and shipping options will be displayed at checkout based on your delivery address.

Some locations may be excluded because of courier limitations, service availability, or other delivery restrictions. If we cannot fulfill an order to your address, we will contact you to discuss the available options.

3. Shipping Rates and Charges

Shipping charges depend on the delivery destination, selected shipping method, order details, and applicable rates.

The shipping cost for your order will be displayed at checkout before payment is completed.

If free shipping promotions are available, the applicable eligibility requirements will be communicated on our website or at checkout.

Any applicable taxes or additional charges will be handled in accordance with the information displayed at checkout and applicable law.

4. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and dispatched, unless otherwise stated.

Delivery times depend on your location, courier service, and other logistical factors.

Any delivery estimates displayed on product pages or at checkout should be treated as estimates rather than guaranteed delivery dates unless expressly stated otherwise.

We will make reasonable efforts to ensure orders are dispatched and delivered within the communicated timeframes.

5. Order Tracking

Where tracking is available, we will share tracking information through your shipping confirmation email or another appropriate communication channel.

You can use the tracking link provided to check the latest available shipment updates.

Please allow some time for tracking information to become active after dispatch, as courier systems may not update immediately.

If your tracking information has not updated for an extended period or you need assistance locating your package, please contact our customer support team.

6. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur because of circumstances such as:

• Courier or transportation disruptions.
• Severe weather or natural events.
• Public holidays or peak shopping periods.
• Incorrect or incomplete delivery information.
• Customs inspections or other border procedures for international shipments.
• Other circumstances beyond our reasonable control.

If your order is delayed, please contact us for assistance. We will make reasonable efforts to help you obtain updated delivery information.

Nothing in this policy limits any rights or remedies available to you under applicable law.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to update the address if the order has not yet been processed or dispatched, but changes cannot be guaranteed once fulfillment has begun.

Additional charges, delivery failures, or return-to-sender situations caused by incorrect address information may depend on the courier's policies and the circumstances of the order. Any additional charges or remedies will be handled in accordance with applicable law.

8. Lost, Missing, or Damaged Packages

If your order appears to be lost, has not arrived within the expected timeframe, or arrives damaged, please contact our customer support team.

To help us investigate, please provide:

• Your order number.
• The email address used to place the order.
• Your tracking number, if available.
• A description of the issue and photographs of any visible damage, where applicable.

We will review the information and work with the relevant shipping provider where necessary.

Any replacement, refund, or other resolution will be handled in accordance with our Return & Refund Policy and applicable law.

9. Multiple Shipments

Depending on product availability, fulfillment arrangements, or shipping requirements, items from the same order may arrive in separate packages.

Where separate tracking information is available, we will provide it to you.

If your order arrives in multiple shipments, please check the tracking details for each package before reporting an item as missing.

10. International Shipping, Duties, and Taxes

If international shipping is available for your destination, additional delivery requirements may apply.

International orders may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country.

Unless otherwise expressly stated at checkout or required by applicable law, customers may be responsible for applicable import charges assessed by the relevant authorities.

International shipments may also experience additional delays due to customs inspections or clearance procedures.

Please review the applicable charges and delivery information before placing your order.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request if the order has not already entered processing or shipping.

Once an order has been dispatched, changes or cancellations may no longer be possible through our standard fulfillment process.

Your eligibility for cancellation, return, or refund will be governed by our Return & Refund Policy and applicable law.

12. Contact Us

If you have any questions about shipping, delivery, tracking, or an existing order, please contact us:

Brand: Everkept

Business name: Sellora Labs

Email: Everlastin@gmail.com

Support hours: 10:00 AM - 7:00 PM

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for shopping with Everkept. We appreciate your trust and look forward to serving you.

Everkept — Made for everyday. Chosen to stay.

A Sellora Labs brand.