Refund and Return Policy

At Everkept, a brand operated by Sellora Labs, customer satisfaction matters to us. We want you to feel confident when shopping with us.

This Refund and Return Policy explains how returns, refunds, exchanges, and order cancellations are handled when you purchase from our online store.

1. Return Eligibility

If you are not satisfied with your purchase, you may be eligible to request a return, subject to the conditions outlined in this policy and applicable law.

To help us process your request, returned items should generally:

• Be unused and in their original condition.
• Include original packaging, tags, accessories, and any included items, where applicable.
• Be accompanied by proof of purchase or an order number.
• Be returned within the applicable return period communicated by our store.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or applicable legal restrictions. Any such exclusions will be communicated where required by law.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

2. Return Period

Please contact us within 7 days of delivery to request a return, unless a different period is stated on the applicable product page or required by law.

To initiate a return, email our customer support team with your order number and the reason for your request.

Please wait for return instructions before sending any item back. Returns sent without prior coordination may take longer to identify and process.

Important: The 7-day period is a proposed store policy and should be confirmed against your actual business practices and applicable consumer protection requirements before publication.

3. Items That Are Damaged, Defective, or Incorrect

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs or videos showing the issue, where applicable.
• Any relevant packaging or shipping information.

After reviewing your request, we will communicate the available resolution, which may include a replacement, return, refund, or another appropriate remedy.

We will handle these situations in accordance with applicable law. Your rights regarding defective, damaged, or incorrectly supplied products are not limited by the standard return conditions